Technical Support Advisor, NY

Bango is an exciting and vibrant company playing a pivotal role in the rapidly growing mobile internet industry, enabling our impressive portfolio of customers to analyse and track their mobile web sites as well as sell their content ‘direct-to-consumer’ anywhere in the world.

We are looking for an experienced Technical Support Advisor to join a company at the cutting edge of the mobile wireless and internet industry. This is a challenging technical/customer support role where you will get involved in ongoing and proactive support as well as day-to-day customer service and inbound troubleshooting queries.

The job

• Analyze customer inquiries and thinking outside the box to provide them with the best solution
• Provide first and second line technical support and handle escalation of issues
• Account management for corporate clients, including pre-sales support
• Interpret and support industry compliance regulations
• Contribute to maintaining and improving our global service processes
• Help maintain and update product and service information
• Keep up to date with technical developments affecting the systems in a fast moving industry

About you

• Previous customer service/support experience at a mid-senior level within a technology based environment essential
• Knowledge of web technologies such as HTML, WML, CSS and PHP is essential
• Experience in the US mobile industry with Carriers, Developers and/or Content Providers is preferred
• Able to deal with the pressure of juggling several priorities at once
• Must have fluent written and verbal communication skills in English, fluency in Spanish an advantage
• College Degree preferred
• Skilled at Microsoft Office a must

Other information

• Based in New York City, NY, (Midtown)
• Salary: $45,000 - $55,000
• Travel to Bango headquarters in the UK and client offices required as necessary
• Benefits include healthcare and dental, paid vacation, sick and holiday entitlement plus an employee share option
• You’ll also enjoy a hardworking but friendly open office environment

Send your resume and a covering letter or email to jobs@bango.com