Customer Update 4 September, 2006
Get the most from Bango support resources
Bango support resources are designed for simple self-service and we strive to provide what you need within a few clicks. Whether you are new to the service or an old pro at finding your way around, some things may be easier to pin down than others!
So here's a quick reminder of commonly used resources, plus a few search hints and tips:
Support centerYour gateway to the Knowledgebase instant answers, plus links to integration and product guides, service updates, shortcodes, top 20 handsets, test information and much more. |
Tip: Remember to log in before you search the Knowledgebase, to get the widest possible range of instant answers. |
Management tools
A resource for Bango package holders only. Log in for all aspects of account management including statistics, finance and permissions.
Knowledgebase
Search for instant answers, submit a query, log in to ask for Live Help or view your past queries in My Stuff.
Useful shortcuts to bookmark
Some of the most commonly used links on Bango.com:
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No login required:
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We want to make our support documentation as accessible as we can. If you think we can do it better, tell us by emailing: support@bango.com.
Regards
The Marketing Team at Bango
Refunds and your role
Let your customers know that refunds can only be paid by you, not Bango. It takes time for Bango to re-route these queries to you, and good customer service really matters - so be sure to ask your customers to contact you first.
All refunds via check must be issued by you, but you can refund money back to a customer's Bango account at Bango.com. Just log in to Management Tools, go to Finance, and then select Refunds. For more about how to best serve your customers, including our recommended refunds policy, see the supporting customers guide.
To view past customer updates, click here
