Customer Update August 20th, 2007
Your Bango support tools
We understand how crucial it is that you have the support you need when you need it. Reliable and accurate information speedily delivered with a minimum of fuss enables you to grow your business and make the most of your Bango service.
Helping you to help yourself
Bango Forums - these are an excellent resource and a lively community is growing. Benefit from the experience of your peers in the mobile community as well as the Bango team. Or just let off some steam!
Knowledgebase - for instant answers 24/7 make use of our frequently updated knowledgebase. You can subscribe to a particular answer if you want to be notified of updates.
Customer updates- watch your inbox to keep up-to-date with service announcements, promotions and best practice guidelines. We will also let you know about upcoming webinars, directory auctions and other events.
Webinar program- these events distil knowledge and experience on a variety of topics into an online presentation. Recent free webinars have covered The Mobile Web Opportunity, the Payforit scheme and Best Practice for R-rated content.
Bango.net - a new consumer focussed support site which will provide general help for your customers. Bango.net includes FAQs, information on common issues such as credit card security, useful guides, and users will be able to search the Bango Knowledgebase.
Bango User Forums - a platform for mobile phone users to ask questions and discuss topics of interest with their peers. They can share opinions on the latest handsets, content, and the mobile web in general.
Much of the work we do is based on feedback from you. If you have any suggestions for us please let us know by email or by posting in the feedback section of the Bango Forums. Our Customer Service team are also available via e-mail, live chat or telephone (log in to bango.com for details). Updates to your queries can also be viewed online through the 'My Queries' section of the Management Tools. A Customer Service blog will also be unveiled in the coming days - watch this space!
Kind Regards
Helping you to help your customers
Helping Bango to help you
Bango Customer Services
Explanation of Sales figures
If you have permission to see the sales figures for your packages, these are shown above. Please note that these figures are total sales for your content. If you don't have any sales figures in the email, then the person who set up the Bango package has not given you permission to see this data.
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