Customer Update 23rd June 2008
New version of on-handset Help for your customers
We've just launched the latest version of User Help on mobile handsets. This gives your users more information at their fingertips, creating a better mobile experience when navigating your site via the Bango platform.
Many more questions and answers have been added to the help pages, covering a wide range of topics.
The help has been launched with just English to start but we'll be rolling out other language support over the next few weeks.
One of the most valuable improvements is the feedback tool that prompts a user to comment on the usefulness of the answers given, so we can make sure that the information on the User Help is relevant and up-to-date.
Some more improvements include:
- Context-sensitive help
- "Related topics" feature
- Improved feedback and reporting a problem to a Content Provider
- Help available during the payment flow
- Country-specific help
- Network-specific help
- Improved language support
Why don't you have a look at the new user help on your mobile @ http://bango.net and tell us what you think?
Don't forget the information in the Support pages about helping you help your customers
Kind regards
Bango customer services
Last week Bango won the award for 'Best contribution to mobile content' at the Mobile Content Awards in London.
The Bango directory is open this week. Have a look at the Search and Discovery tab to find out more.
Explanation of Sales figures
If you have permission to see the sales figures for your packages, these are shown above. Please note that these figures are total sales for your content. If you don't have any sales figures in the email, then the person who set up the Bango package has not given you permission to see this data.
To view past customer updates, click here
Keep up-to-date:
